We are committed to providing safe and reliable delivery services for customers purchasing wine glasses, tea cups, coffee cups, and decorative drinkware. Orders enter the processing stage once payment is successful and order verification is complete; we select the appropriate delivery method based on the shipping address, product type, and current logistics conditions.
- Order Processing
After successful payment, we typically complete order verification, item picking, packaging, and shipment preparation within 1–3 business days. Fragile items are securely packaged according to their specific characteristics to minimize the risk of impact or breakage during transit.
- Logistics and Delivery Partners
Depending on the delivery region and package specifications, we may arrange shipping via DHL, FedEx, UPS, or other reputable logistics and delivery providers. The specific carrier may vary based on the destination, package dimensions, weight, and shipping route.
Our logistics partners handle the actual delivery of packages during transit. Once an order enters the delivery phase, we will provide tracking information to the customer based on the specific circumstances.
- Delivery Time
Standard Delivery: Approximately 3–7 business days.
Actual delivery time depends on your shipping address and the carrier’s transit schedule.
If there are no updates on the logistics status for an extended period, customers may contact us via the details listed on our website, and we will assist in checking the package’s status.
- Logistics Tracking
Once an order has shipped, if the selected delivery method supports tracking, we will send the relevant tracking information via the email address or other contact details provided with the order. Customers can use the tracking number to monitor the package’s transit progress.
Please ensure that the name, address, postal code, phone number, and email address provided at the time of ordering are correct. Delays, returns, or re-deliveries resulting from incorrect or incomplete information provided by the customer may be subject to specific handling procedures based on the situation.
- Delivery of Fragile Items
Items such as wine glasses and certain tea or coffee cups are classified as fragile. While we apply appropriate packaging and protective measures prior to shipment, the possibility of damage during transit cannot be entirely ruled out due to long-distance transport, handling, and uncontrollable logistics factors. If you discover obvious damage upon receiving your package, please retain the item, packaging materials, and relevant shipping labels whenever possible. Contact us promptly and provide your order details along with photos of the damage so that we can verify the issue and resolve it.
- Delivery Delays
Delivery times may be affected by adverse weather, peak holiday shipping periods, logistics network adjustments, customs inspections, address issues, or other uncontrollable factors. In the event of an unusual delay, we will assist you in checking the status based on the actual logistics information.
Estimated delivery times provided by the logistics company are for reference only; actual delivery times may vary.
- Undeliverable Packages
If a package cannot be delivered due to an incorrect address, the absence of a recipient, refusal of delivery, or other reasons attributable to the customer, the logistics company may arrange for redelivery, return the package to the sender, or handle it in accordance with local delivery regulations. Any additional delivery or reshipping costs incurred will be determined based on the specific circumstances.
- Customs and Import Matters
For cross-border orders, import taxes, customs duties, clearance fees, or other local charges may apply in certain countries or regions. If applicable laws require the recipient to bear these costs, the customer is responsible for making the necessary payments or completing the required procedures in accordance with local regulations.
- Contact Us
If you have any questions regarding order delivery, shipment tracking, package delays, or the status of your shipment, please contact us via the customer service email address or contact form listed on our website. We recommend providing your order number and tracking number to help us quickly look up the information and assist you.