We value the protection of your personal information and privacy. This Privacy Policy applies to services related to the sale of products such as wine glasses, tea cups, coffee cups, and cup accessories on this website. It outlines how we collect, use, store, and protect the information you provide when browsing the site, placing orders, contacting customer service, or using other website features.
- Information Collection
When you browse the website, create an account, place an order, fill out a contact form, or subscribe to updates, we may collect information such as your name, email address, phone number, shipping address, billing details, and order information, as required for our services. We collect only the information necessary to process orders, arrange delivery, provide after-sales service, and communicate with you.
- Information Use
We may use the collected information to process and confirm orders, arrange product delivery, provide customer service, handle refunds or after-sales requests, send order and shipping notifications, improve website functionality and user experience, and—subject to appropriate authorization—send information regarding products or services. We do not sell or rent your personal information to unrelated third parties.
- Payment Information
This website may use third-party payment processing services, such as Stripe, to facilitate online payments. Sensitive payment information, such as your payment card number and verification code, is typically handled by the respective payment service provider in accordance with their privacy policies and security standards; we do not store complete bank card details. Stripe acts solely as a payment processing service provider; this does not imply any other partnership between us.
- Information Sharing
To fulfill orders and provide website services, we may share relevant information with logistics providers, payment processors, and website hosting or technical service providers to the extent necessary. These third parties may process information only as required to provide their respective services and must implement reasonable security measures in compliance with applicable data protection requirements.
- Cookie Technology
This website may use cookies and similar technologies to ensure proper website operation, remember user preferences, analyze site traffic, and improve the browsing experience. “Necessary” cookies are used to provide core website functions. For non-necessary cookies, we will seek your consent via a cookie consent banner where applicable; such cookies will only be enabled after you click “Accept.” Certain third-party services (including payment services) may also use cookies in accordance with their own policies.
6. Information Retention
We retain relevant personal information as required for order processing, after-sales service, tax and accounting purposes, dispute resolution, and compliance with applicable laws and regulations. Information is retained only for the reasonable period necessary to fulfill the purposes of collection or as mandated by law. Upon the expiration of the retention period, we will securely delete, anonymize, or otherwise lawfully dispose of the relevant information in accordance with applicable laws.
- Information Security
We implement reasonable technical and administrative measures to protect personal information against unauthorized access, use, modification, disclosure, or loss. However, as no method of internet transmission is entirely secure, we cannot guarantee absolute security for information transmission or storage.
- User Privacy Rights
Depending on the privacy and data protection laws applicable in your region, you may have the right to request access to, correction of, deletion of, or restriction on the processing of your personal information, as well as rights regarding data portability, objection to processing, or withdrawal of consent. You may submit such requests via the contact details provided on the website, and we will process them within the timeframes stipulated by applicable laws.
- Children’s Privacy
This website is primarily intended for consumers with the legal capacity to enter into binding contracts. We do not knowingly collect personal information from children who have not reached the age prescribed by applicable laws. If you discover that such information has been collected inadvertently, please contact us immediately, and we will take steps to delete the information or take other appropriate measures to the extent permitted by applicable laws.
- Policy Updates
We may update this Privacy Policy to reflect changes in our business, adjustments to website functionality, or changes in applicable laws and regulations. Updated versions will be posted on this page and become effective upon posting. We encourage you to review this page periodically to stay informed about our latest privacy protection measures.
- Contact Us
If you have any questions regarding this Privacy Policy, our handling of personal information, or your privacy rights, please contact us via the customer service email or contact details published on this website. We will diligently address your privacy-related requests and provide assistance as required by applicable laws.