We value every customer’s shopping experience and hope you are satisfied with your wine glasses, tea cups, coffee cups, and related accessories. If you need to return an item or request a refund due to product quality issues, shipping damage, or other eligible reasons, please submit a request in accordance with the policy below. For regions where statutory consumer rights apply, this policy does not limit the rights consumers are entitled to by law.
- Return Period
Customers may submit a return request within 30 days of receiving the product. We may be unable to process return requests made after this period, unless otherwise required by applicable law.
- Return Conditions
Items submitted for return should be kept in the same condition as when received, including original packaging, accessories, and relevant product documentation. Items must not show additional damage caused by improper use, cleaning, installation, storage, or human-induced damage.
In cases of shipping damage, receipt of the wrong item, or obvious quality issues, please contact us as soon as the problem is discovered. Please provide your order number, photos of the product, and photos of the outer packaging so we can verify the issue.
- Return Address
Before returning an item, please contact our customer service team to confirm your eligibility and obtain specific return details. Do not ship items back without prior confirmation.
Return Address:
Please note that the return address must match the valid return information provided by customer service. If a customer ships an item to a different address without authorization, the return may not be processed in a timely manner.
- Return Shipping Costs
If the return is due to product quality issues, shipping damage, receipt of the wrong item, or other reasons attributable to us, we will cover reasonable return shipping costs based on the specific circumstances.
If the return is requested for personal reasons—such as a change of mind, incorrect selection, or other reasons unrelated to product quality—the customer is generally responsible for return shipping costs, unless otherwise stipulated by applicable law.
- Refund Processing
Upon receiving the returned item, we will inspect the product and the return details. Once eligibility for a refund is confirmed, we will typically initiate the refund within 3 business days.
Refunds will be issued via the original payment method. The actual time it takes for funds to appear in your account may vary depending on the processing speeds of banks, credit card issuers, or third-party payment service providers. 6. Damaged Items
As certain products—such as wine glasses, teacups, and coffee mugs—are fragile, please do not use the item if you discover damage upon receipt; instead, contact us as soon as possible. We recommend retaining the original product, packaging materials, and shipping labels, and providing clear photos or videos for verification purposes.
If the damage is confirmed to have occurred during transit, we will provide a refund, a replacement, or another reasonable solution based on the specific circumstances.
- Situations Ineligible for Return
Refunds may not be available in the following situations, unless otherwise required by applicable law:
The product is damaged due to improper use by the customer;
The product shows signs of obvious scratches, cracks, or other damage caused by the user;
The product is missing essential accessories without a reasonable explanation;
The return request is submitted after the specified return period has expired;
The product is returned without prior confirmation, making it impossible to verify the order or return details.
- Order Cancellation
If an order has not yet entered the processing or shipping stage, customers may contact us as soon as possible to request a cancellation. Once an order has been processed or shipped, it may need to be handled through the standard return process.
- Contact Us
To request a return or refund, or to inquire about an order, please contact us via the customer service email or contact form listed on our website. Please provide your order number, the purchased item details, and the reason for the return. Upon receipt of your request, we will review and process it in accordance with this policy and applicable laws.